1. Objective: the aim of the study was to explore the causes of the accusable cases in the nursing area and develop the measures as so to reduce even prevent their occurrence.
前言：目的：探讨引起护理投诉的原因，减少和防范护理投诉发生，制定相应的护理投诉处理措施。
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2. Objective: the aim of the study was to explore the causes of the accusable cases in the nursing area and develop the measures as so to reduce even prevent their occurrence.
