GSM prepared the welcome letter from General Manager or Director of Rooms in the room prior to the guest arrival. 客务服务经理需在客人到达前，把总经理或前厅经理及房务总监发出的欢迎信放在房间里。
They were in a small, bright vestibule which opened onto a kitchen on one side and what appeared to be a living room on the other. 他们在一间明亮的小前厅里，一边通向厨房，另一边似乎是间起居室。
