Barnett says, this is because technical and support personnel do not perceive themselves as important as clinical staff. 说，这是因为技术人员和辅助人员并不能像医护人员那样说服自己这件事情有多么重要。
Motorola Inc. has a full-blown internal university ,teaching language and computer courses to support staff,technical courses to engineers and management to its managers. 摩托罗拉公司自己有一所完善的大学，为辅助人员开设语言和计算机课程，为工程师开设技术课程，为管理人员开设管理课。
