In this part you will also look at the dynamics of recovery and slippage, or stopping and reversing readiness slippage of a customer. 在这部分你也会了解到客户准备度动态的恢复和滑移，或是客户准备度变动的停止和倒退。
This module demonstrates the relationship between service style and customer readiness, which results in informed, satisfied customers that keep coming back. 情境服务的模型论证了在服务风格与客户准备度之间如何使客户更了解我们和满意，并保持回头的的关系。
