Communicating and sharing knowledge is the two principles and steps in the course of managing knowledge. 知识交流与共享是组织知识管理流程中的两个原则和重要环节。
It provides guidance on managing the complexity related to changes to services and Service Management processes, preventing undesired consequences while allowing for innovation. 它提供关于改变服务和服务管理流程的管理复杂性的指导，防止不受欢迎的影响，同时允许创新。
